The other day I was standing in line at a bulk food store waiting my turn to purchase dried cherries and raw almonds. I was second in line waiting for the guy in front of me to pay and leave.
He asked the man behind the counter if he was having a good day.
“Yes I am,” the counterman said.
“Oh that’s too bad,” the guy replied.
I thought it was strange but shrugged and continued to wait in line.
“That will be $9.75,” the man behind the counter said.
“You are an ass,” the customer replied. “I hope you have a bad day. Bleep you.”
The man paid and left.
I was dumbfounded by now. You never hear anything like this during a simple transaction. The counterman told me this guy comes in three to four days a week and insults him. He dogs the way he looks. He does not like the way he dresses and is just a jerk. The counterman told me he knows it is coming but he says nothing because he wants to keep his job.
We’ve heard that the customer is always right. But it can’t be in this case. Don’t you think ownership should step in and protect its employee? Do you really have to put up with this abuse on the job?
Many people probably do. I feel sorry for the gate attendant when flights are delayed. It is not that person’s fault but they sure do get the abuse. I guess rude behavior is part of the business for dealing with the public. I can’t imagine how much abuse a waitress or bartender gets around drunk people. It is probably pretty bad.
I get yelled at by customers on radio. The good thing is I get to yell back.
How does your boss handle prickish customers? Do you have to take it or does your boss have your back?