That hasn’t been the case on the family vacation and it has been disappointing. We are staying at a Spring Hills, which is similar to a Residence Inn. We have a nice big room with a living room and tiny kitchen area. We love the room. We don’t love the service.
We were late for our journey to the Mall Sunday because the shower broke and everybody was clean except my wife Abs. Hey, stuff happens. We were disappointed but that’s the way it goes at times.
But the second disappointment came because of language barrier and I plan on a meeting with the general manager of the hotel before we leave. Should I complain or is this my fault? Here is what happened.
We were short towels this morning and I went down stairs to get some fresh ones. The person at the front desk said they would send them up. But when I got to the room house keeping was already there so I asked for two towels and the lady gave them to me.
Two seconds later came a knock on the door.
The lady said something to me in part Spanish and English. I thought she wanted to know if we still needed towels. As it turned out she was the head of house keeping. When we left the room I saw the woman that was supposed to clean our room. I wanted to make sure our room was cleaned.
“Hey just to let you know, we still need our room cleaned,” I told her.
She gave me that goofy look like she had no idea what I was talking about.
I pointed to the door.
“Please clean our room. It needs service.”
Blank expression. She smiled and shrugged.
No big deal. I figured she would turn around and clean our room. We got our towels and all was OK.
But when we returned from our day at the monuments, The White House and dinner I was really pissed to see our room a royal mess. No one touched it.
I understand there are people who work in this country who do not speak English. But they should have a basic understanding of the language to assists customers in need. All I wanted was my room cleaned. That woman should have been able to understand that much. If she understood English we are not having this problem and this blog is probably about how much we loved seeing the Washington monument and Lincoln Memorial.
I want some of my money back. I want coupons for some money off for a future trip. Am I overreacting? Or was I in the wrong? What do you think?